Frequently Asked Questions & Answers

  • None of us will live forever, but our stories can; you may not believe your story is very exciting or even worth telling. Your family and the future generations deserve to hear your story, which is their heritage.
  • By recording an in depth interview with you and combining it with the photos and other material that helps to tell your story, you will able to provide future generations with an insight as to how life was and the factors that have influenced you and your personality that have got you to this point.
  • This is the ultimate product to leave as your legacy, if you can imagine what it would be like for yourself to be watching your parents or grandparents being interviewed with all the memorabilia in a very personal and intimate way then you will start to understand how important this is. ‘You can’t bring them back’ but being able to watch them with your family would truly be a special gift.
Everyone deserves to have their story preserved for future generations.

  • For starters we are not aware of anyone else offering a complete package of the movie combined with the archival album.
  • We listen, all those details that are important, it is your story and although we will guide you to ensure the content is kept relevant and engaging it is the little details that form the glue to a story.
  • Archival Quality, your album is printed using the most sophisticated Archival Processes and materials to ensure that your images and memories are preserved for future generations.
  • We are a dedicated purpose built studio, being able to control lighting and sound to create a TV Quality production.
  • We will get it done’ and on time, and the opportunity is taken before it passes.

  • If you have the know how, the gear, the software and a few hundred hours to spare then you should! You may even enjoy it? (We do) But keep in mind that this is what we do ‘every day’, professionally recording in our dedicated sound studio we are well versed at producing a powerful and emotional movie that will only compare to a TV quality production, but as mentioned above without doubt one of the most compelling reasons is simply ‘We will get it done’ we are focused on your project so we will finish it on time.
  • How many unfinished projects have you started? Don’t Wait?

  • Yesterday? Of course we can’t turn back the clock but the sooner the better as Time waits for no one. Once your story is “in the can”, we have it and we can create the “story of your life” How many times have you said I wish I could turn back the clock? At the risk of sounding negative, circumstances and Health can change in a heart beat and none of us are getting any younger - Don’t wait is the best advice we can give.

  • Just call, email or fill out our contact form on this site, so we can then get the process started
  • We will then contact you to discuss your needs, if you are happy to proceed we can then schedule some times for the initial pre-production interview and the actual filming.
  • Prior to the first Pre-Production meeting we ask that you accumulate all of your Photos and items that are to be included, if you are not sure what to bring then ask us or bring extra with you, we can help you with the selection.
  • In the pre-production meeting we map out the time-line of your journey to ensure that the right photo or item is used in the right place in the album and movie. We also create a Cue (Prompt) sheet, which is used on the day of filming.
  • After we have all the information we create the Draft of your album for you to approve and make any necessary changes.
  • Next is the actual filming at our studios and because we have already sorted out the running order and have a cue (prompt) sheet this usually ensures it all runs very smoothly. We understand that for most people this is the first time they have been professionally filmed so we are very patient and provide as much guidance as needed.
  • Once we have it all ‘in the can’ our team will create the movie of your life and we then present it to you in your album ready to play in stunning HD.

  • You are our focus and we will always do our best to accommodate any request, but one thing we will never do is rush the process if it means we sacrifice quality.
  • The best way for us to meet any tight deadlines is to work closely with you to achieve this, we are professional and we do our job very well so with proper planning and realistic goals then provided you are able to supply the content when needed a tight deadline can usually be achieved.

  • Once you have read, understood and accepted our Terms and Conditions we require the following payment terms to make your booking.
  • A Non-Refundable Deposit of $1000.
  • Balance of 50% of your total package to be paid at the time of your ‘Pre-Production’ interview.
  • Final payment of Balance to be made prior to delivery of your Package.
  • Alternatively if you wish to pay the full amount “Up-Front” at time of booking we offer a 2.5% Discount
  • Payment can be made with MasterCard, Visa, EFT or Cash.
  • We do not charge any surcharge for use of MasterCard or Visa.
  • All our invoices are GST inclusive.
  • Terms and Conditions are available on this website or we are happy to email you a copy on request.

  • Yes, and what better present could you give someone than the opportunity to have their story made into a movie for future generations.
  • Our gift certificates can include or exclude the value.

  • Yes! And we are happy to provide you with a quote to do this, please note though that we have optimized our pricing to ensure the best possible value for the Complete packages.

  • Absolutely! And we would encourage it, but please note that it is an additional cost to scan and digitize these analogue formats.

  • The cost varies based on the size, format and method of storage.
  • For example: Super8 and Std8 Films are different, Std 8 is vision only without sound so we can simply Scan the film frame by Frame to convert it to a Digital format, Super 8 usually has Sound so we need to record the sound and then ensure the syncing of sound to vision is exact, the length varies also and you may only require sections of a film to be digitized.
  • Films are usually charged by the metre and Video Tapes and Vinyl records are usually charge by time (duration).
  • The easiest way to get an exact cost is to let us know what you need and we will provide a quote prior to any conversion.
  • Remember, usually only snippets of old footage would normally be used in your movie but it is best for archival purposes to convert as much as you can to ensure you will be able to play back all these memories in the future.

  • With any old movies, tapes records etc, we provide you with a Master copy of each.
  • We offer as complimentary all the unedited (Raw) footage on Disk, you may also supply you own Hard drive if preferred.

  • Don’t worry, we work side by side with you through every stage, it all starts with the initial pre-production meeting prior to any filming, this is were we gather all the relevant details about your life to create a detailed cue sheet that ensures that on the day of filming everyone is organized and you will know when and what to say, this creates the most ‘stress free’ environment for filming and also ensures we run to schedule making for a more professional result.

  • We have literally hundreds of prompt questions that we can provide to assist you in creating your story line. We find the prompt questions are a useful tool to either include or eliminate certain subjects.
  • In our pre-production meeting this is where we create the story line (Cue Sheet) so anything you are not sure to include or exclude can be discussed.  

  • Usually the meeting is held at our studio, this allows us to walk you through the whole process and answer any questions, if preferred we can arrange to either do a phone or Skype interview depending on location, we may also be able to conduct the interview at your home in person. Note this meeting can take up to 4 hours.

  • Our studios in Victoria are purpose built to record your story in a sound and lighting controlled environment to ensure we get the highest quality result.
  • It may be possible to film on your premises but this usually will have added charges depending on location and will also take longer because we need to set up for sound and light and control the environment as best we can. The most difficult challenge in filming at your residence is controlling background noises, our professional microphones are very sensitive and even a fridge will cause a disturbing noise in the background.

  • Depending on the package the Filming usually takes between 3 – 6 Hours note: we do stop for light food and refreshments breaks to ensure we all stay focused on the project.

  • Our normal procedure is to complete the filming in the one session to ensure continuity and consistency, if you have specific requirements due to health or other reasons then please discuss this with us to tailor your package.

  • The short answer is yes, but we usually get it right first time, we can provide a Draft prior to creating the final Movie if needed to allow small changes.
  • If you require major changes because you have changed your mind or your circumstances have changed then we may need to charge for additional editing, but rest assured we will always discuss any additional costs prior, to gain your approval.

  • With the Album you will always be given up to two (2) Drafts and then a final Draft for sign off prior to the final production so in theory their should be no need to make any changes, but if you have had a change of heart about a photo or want to add or subtract images, content or any other component of the album after it is signed off then again we provide a quotation for your approval prior to any additional work (price will vary dependent on the what stage of production your album is at).
  • We allow up to two (2) drafts of the Album for you to make changes, these drafts can be supplied either electronically as Adobe PDF’s and/or hard copy Colour Laser proofs.
  • Note the Laser proofs are only proofs and do not represent the final quality of the Album, they are for you to make changes to the content. The final album is extremely high quality and is archival; we will always show you a sample of an Album that represents the quality you can expect.

  • We get all sorts of Photo’s, good bad and really bad, we have had great success in restoring images and quite often our clients cannot believe the transformation.
  • We are experts in retouching but sometimes it is good to retain some of the “Aged look” for authenticity.
  • If you have any concerns, we are very happy to access your images prior to commencing.

  • Yes, however depending on how much work has been done on your project then it may attract an additional amount.
  • You can also add content such as additional photos and additional pages to your album, we will provide you with a quote based on your needs.

  • Once we have all the content from you, we usually have the first draft of the Album for you to view within 2 weeks, then we need you to note any changes needed to the draft, so the timing is largely dependent on how long you require to sign off.
  • We find most clients are pretty quick at signing off, and the usual time from start to finish of the final Album and movie is approx. 6-8 weeks, this is based on the following production process
  • 1st draft of Album – within 2 weeks
  • Client makes any changes with 2 days
  • 2nd draft of Album 2-3 Days
  • Final Draft approved ready for production
  • Filming – 1 Day
  • Editing of Footage - within 3-4 weeks.
  • Final Delivery of Album and Movie complete.

  • We can supply the movie in virtually any format, our packages include a standard definition copy on DVD as per the normal retail DVD’s as well as a Hi-Definition Blu-ray Disk.
  • If you prefer we can also supply the movie on a USB Stick and we are happy to also output versions Optimized for IPhone, Ipad and Android portable devices.
  • We are happy to load your story onto Cloud Servers like Vimeo and YouTube with password protection; this allows you to share your story with family and friends overseas or in remote locations. We are happy to do this for you as complimentary.

  • We find that Plain Colors’ always work best, if you are being filmed with your Partner then try to wear something complimentary to them, for example if your partner is wearing a Plain Blue top then a Lemon or light yellow is a complimentary colour, the most important thing is that you have to feel comfortable and you really should wear what you like to be seen in. The only clothing than can be challenging is tight chequered patterns or stripes because they cause a technical issue called ‘moiré” which can appear to vibrate or shimmer, we can make adjustments to our equipment to limit this issue but if you can avoid chequered patterns and stripes then the focus is on you and not the pattern.Example of Moiré’ pattern.
    • Makeup – As a General rule we would recommend that you apply your normal makeup, However if you would like to have professional makeup done then either we can organize this for * you or you are welcome to use our Makeup room that is equipped with 2 large mirrors with edge lighting, again it is a case of you feeling comfortable, there are many tips and techniques for applying makeup for HD TV and we have found that as a basic rule, if you appear off camera not have heavy makeup on then the camera will be kind to you. We are professionals at lighting so we will always do our best to make you look your best.
    • *Makeup artist is not included in our standard packages, please let us know if you would like this service at your pre-production meeting so we can provide you with the charges and schedule an appointment.
    • For Males we do not normally use or recommend makeup unless required to disguise Blemishes if requested.

  • Yes Music can be added and we encourage it but we cannot just add any music because we respect the Digital Rights Management (DRM) of the artist, this is the law.
  • We have numerous sites that offer Royalty free music that can be used legally and the pricing varies from site to site, the good news is that the license that is required is one the cheapest available provided your movie is not being used commercially.
  • Background music without vocals generally works well and helps to keep the focus on you while still creating a mood and emotion.

  • This is my life Pty Ltd is the creator of the product and therefore we own the copyright for all the products we create, we supply a minimum of 2 copies of the final movie and we also offer the un-cut raw footage as complimentary.
  • Should you require additional copies of any of the footage or the final movie we are happy to provide this to you at a very economical rate, we only charge for the time and media used in producing any additional copies of the footage.
  • The album is not permitted to be reproduced in any form by anyone other than 'This is my life Pty Ltd', we do insist on this because we are very proud of our product and have very high standards, we will not risk our brand being degraded by inferior quality.
  • When you sign our contract we do ask you to approve the use of your footage for our promotional and marketing purposes, you have the right to refuse if you are not comfortable with your story being seen by others, we respect your right to privacy and are appreciative if you allow the use of the material to help promote our business. You can also request that only certain parts of the footage and material not be used for promotional purposes and allow us to use the balance.

  • We do keep a copy of all your footage as well as the final edited project for a period of up to 12 months.
  • We are not legally responsible for the this copy but take great care and utilize “best practice” methods to ensure this Data is secure.
  • We may keep the footage for a longer period if requested, please discus your requirements with us.
  • There are many options for Archiving and the pricing varies depending on your needs. We are able to recommend and/or organize this for you.

  • Yes, some clients have suggested they would like to simply add a yearly update and others have asked if they can add special occasions in like the births, special anniversaries and other milestones. There are different ways to tackle this for continuity with the cleanest method usually being to insert additional chapters.
  • If you think this is an option you would like to explore then we ask that you inform us so we can ensure all the production files are retained for future editing and may even alter the way we edit to allow for later inclusions.

  • Please email us any time or call during 9-5 Mon-Friday and we will be happy to answer any questions.
  Email: info@thisismylife.com.au   Tel: (03) 8786 1919   Facebook: This is my life  www.facebook.com/thisismylife.com.au.   Twitter: @TIMLAUST    https://twitter.com/TIMLAUST